In this Assignment you will identify major elements of high-reliability organizations providing long-term care. According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows:
Leadership
Strategic planning
Customer and market focus
Measurement, analysis, and knowledge management
Human resource focus
Process management
Business/organizational performance results
Using the Highly Reliable Organization Matrix located in this weekâ€s Learning Resources, complete the matrix by typing in the elements which meet the criteria in rows and columns. Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care.
https://class.content.laureate.net/fc4ce69f1d051e1… (learning resource material)
Based on the results of the Highly Reliable Organization Matrix, write a 1- to 2-page executive summary to the board of directors of the long-term care organization, describing elements which meet the criteria from the matrix and how any missing elements of the criteria for excellence can be met.
Grading Rubric
EXCELLENT
GOOD
FAIR
POOR
Highly Reliable Organization Matrix
18 (36%) – 20 (40%)
The Matrix shows depth, breadth, triangulation, and clarity in critical thinking when addressing how an organization can meet the Baldrige Performance Excellence Program Criteria.
16 (32%) – 17 (34%)
The Matrix fully addresses how an organization can meet the Baldrige Performance Excellence Program Criteria.
14 (28%) – 15 (30%)
The Matrix lacks depth, breadth, triangulation, or clarity in critical thinking when addressing how an organization can meet the Baldrige Performance Excellence Program Criteria.
0 (0%) – 13 (26%)
The Matrix does not address (zero points) or poorly addresses how an organization can meet the Baldrige Performance Excellence Program Criteria.
Executive Summary
18 (36%) – 20 (40%)
The Executive Summary shows depth, breadth, triangulation, and clarity in critical thinking in addressing how an organization can meet the Baldrige Performance Excellence Program Criteria.
16 (32%) – 17 (34%)
The Executive Summary fully addresses how an organization can meet the Baldrige Performance Excellence Program Criteria.
14 (28%) – 15 (30%)
The Executive Summary shows depth, breadth, triangulation, or clarity in critical thinking in addressing how an organization can meet the Baldrige Performance Excellence Program Criteria.
0 (0%) – 13 (26%)
The Executive Summary does not address (zero points) or poorly addresses how an organization can meet the Baldrige Performance Excellence Program Criteria.
Writing
9 (18%) – 10 (20%)
The Matrix and Executive Summary are well organized, use professional tone, contain original writing and proper paraphrasing, contain very few or no writing and/or spelling errors, and are fully consistent with graduate level writing style. The work is supported by the Learning Resources and more than three additional scholarly sources. The Executive Summary is 1–2 pages plus a title and a reference page.
8 (16%) – 8 (16%)
The Matrix and Executive Summary are mostly consistent with graduate level writing style and may have some spelling, and writing errors. The work is supported by the Learning Resources and at least three additional scholarly sources. The Executive Summary is 1–2 pages plus a title and a reference page.
7 (14%) – 7 (14%)
The Matrix and Executive Summary are somewhat consistent with graduate level writing style and may have some spelling and writing errors. The work is supported by the Learning Resources and less than three additional scholarly sources. The Executive Summary is not 1–2 pages plus a title and a reference page.
0 (0%) – 6 (12%)
The Matrix and Executive Summary are well below graduate level writing style expectations for organization, professional tone and writing, or show heavy reliance on quoting. The work is not supported by the Learning Resources or additional scholarly sources. The Executive Summary is not 1–2 pages plus a title and a reference page.
Total Points: 50
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