The specific course learning outcomes associated with this assignment are:



Explain why great people decisions are the most important factor for a manager’s career success.



Use technology and information resources to research issues in people management.

Write clearly and concisely about people management using proper writing mechanics.

Read the “Citibank: Performance Evaluation” case. Assume that you are Lisa Johnson. Write a 4-6 page

paper in which you:

1. Complete Exhibit One to evaluate James McGaran’s performance.

2. Describe the approach you would take in your performance feedback session with James. What

would you say, in what sequence would you say it, and what information would you reference to

back up what you are saying?

3. Assume that as a result of your extraordinary performance in this course, Citibank California has

employed you as a consultant to improve its performance evaluation system. Discuss what

changes in their processes and procedures you would recommend.

Your assignment should adhere to these guidelines:

Write in a logical, well-organized conventional business style. Use Times New Roman font size

12 or similar, double space, and leave ample white space per page.

All references must follow JWMI style guide and works cited must be cited appropriately. Check

with your professor for any additional instructions on citations.

On the first page or in a header, include the title of the assignment, the student’s name, the

professor’s name, the course title, and the date. Reference pages are not included in the

assignment page length.



Faculty have discretion to penalize for assignments over or under the assignment guidelines.

Check with your individual professor if you feel the assignment requires a much longer or shorter

treatment than recommended.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and

language and writing skills, using the following rubric.


JWI 520: People Management


Academic Submissions and Evaluations


©2013 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may


not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.


This course guide is subject to change based on the needs of the class.


520 – Course Guide – Fall 2014


Page 17 of 26


Points: 180 Assignment 2: Case Study – Citibank Performance Evaluation






0-69% F




70-79% C




80-89% B




90-100% A


1. Complete Exhibit One


to evaluate James


McGaran’s performance.


Weight: 30%


Did not submit or




completed Exhibit

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