Explain the basic models of quality improvement in healthcare.
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
The CEO has met with you to let you know that some members of the Board of Directors are questioning the value of developing a quality improvement plan. She has asked you to create an executive summary and an information sheet to be included in the next Board packet.
Topics for the executive summary should include:
- What is a Quality Improvement plan?
- Why do healthcare facilities create improvement plans?
- Why would you recommend the facility create and implement a QI plan?